Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results Author James R. Edwards professor Mark Hitchcock shares how

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Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results Author James R. Edwards professor Mark Hitchcock shares howNine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred? s story inspired millions. Companies? even, cities? were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. WithFred 2. 0, Mark

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